We are a family owned company that does our best to put customers first and make sure any and all questions or concerns are addressed. Let’s take a look at some of our most common questions we get asked here at Pro Response Restoration.

How Often Does Water Damage Really Happen?

  • 14,000 Homeowners in the U.S. Experience a Water Damage Emergency Every Day
  • 98% of Basements Will Experience Water Damage at Some Point
  • 37% of U.S. Homeowners Have Suffered Losses Due to Water Damage
  • About 1 in 50 Insured Homeowners Will File a Water Damage Claim Every Year

Do I Really Need a Water Restoration Company When I Have Water Damage?

  • Water emergencies can be very stressful. Professional service providers are knowledgeable and equipped to clean up and dry your home or business quickly and efficiently. They want to limit the damage and get you back to pre-loss condition, and your normal life, as soon as possible.  Restoration companies have highly trained technicians that are ready and qualified to tackle your water problems.
  • Water removal and mitigation professionals also come with specialized equipment. Proper drying and cleanup are much easier with the proper tools. They can get right to work on your problem area before too much time has passed and more damage occurs.
  • Water is very heavy and can quickly absorb into the materials of your home. Cleanup may include pulling up carpet, tearing down walls, and removing hardwood flooring or baseboards. This type of work can be exhausting and unsafe if not done carefully.
  • Water damage can pose major health hazards. Standing water can become or may already be contaminated with bacteria. This can quickly become a dangerous situation.
  • Mold and floodwater must be treated with caution. Proper drying and thorough sanitation are necessary. Professionals will come prepared in the proper attire and with the equipment necessary to avoid risks and keep your home safe.
  • Water can seep into places you can’t see and linger even after places feel dry. These damp areas can lead to mold in as little as 24 hours. Water damage restoration experts know exactly what to look for and have the proper tools for identifying the extent of the damage. They will be able to safely and quickly address areas of concern, avoiding possible hazards and further damage in the future.
  • Often, personal belongings become damaged during a water emergency. Most water damage companies will arrive as quickly as possible to minimize damage to your property and belongings. They can also help you determine which items can be restored and which will need to be discarded.
  • If not cleaned properly, water on a property can become a very expensive problem. What seems like an easy cleanup can turn into a major project. Water seeps quickly and easily into walls, floors, and textiles. Neglect of any damp area can lead to major structural damage. Time is critical in minimizing damage.

How Much Will Restoration & Repairs Cost?

  • Water Damage & Mold Costs Insurance Companies $2.5 Billion Each Year
  • The Average Water Damage Claim is $6,965
  • Just 9-12 Inches of Water in a Flooded Home Costs Approximately $18,930 in Repairs
  • Water Waste Costs an Average $6 Billion Per Year
  • When determining water damage, three water classifications are used to distinguish levels of safety and cleanliness for the repair process. Water classifications are relevant because hazardous water is more expensive to remove and disinfect than clean water. The classifications are clean water, grey water, and black water.
  • The total square footage of an affected area plays a large role in determining the costs for water damage repair and restoration. Square footage will include floors, walls, and ceilings. Typically, homes with more square footage encounter more damage due to a larger area needing water extraction and more personal belongings in the space destroyed. Bigger homes often have more bedrooms and bathrooms which can also increase overall costs with more rooms being affected.
  • How much damage has occurred is another factor in overall costs. Larger amounts of damage may require more extensive repairs and will typically cost more than smaller water damaged areas. Time is critical as even small damages, if not taken care of quickly, can lead to larger problems. Standing water can quickly affect wood on floorboards or on carpet and proper drying and repair is essential. Mold will set in if areas are not dried completely or not checked properly for water damage.
  • Water causes damage within minutes and anything that comes in contact with it will typically deteriorate if not taken care of. Original materials that are more expensive will cost more to replace. Areas with varying degrees of costs for materials may include floors, walls, and furniture.

Will My Insurance Cover Water Damage Repairs?

  • It is important to know what a policy covers or does not cover. There are many scenarios and possibilities, so you want to ask questions and do your research to make sure you have adequate insurance to cover any possible damages. Remember that most basic policies have limits so you may need to add extra coverage to be adequately insured. You will also want to pay attention to things left out of coverage limits, or whether you will be reimbursed purchase price or depreciated value for your home and its contents.
  • It is very important for policy owners to check clearly whether they have a recoverable or non-recoverable plan. Also, some recoverable plans may become non-recoverable if certain conditions like repairs or replacements are not made.
  • Reasons you may want extra coverage are floods, earthquakes, wind & hail damage (in some areas), mold, sewage systems, and other plumbing or drain systems.
  • Most insurance policies do not cover earthquake or flood damage. If you live in a high-risk area you may need extra coverage. The government has programs to aide in these situations.
  • Protection of your possessions is another often overlooked area. Your standard policy may be limited so extra coverage for anything of personal value or worth may be worth adding.
  • It is recommended that you have a personal insurance audit every few years to be sure your policies are in line with your assets, living situation, and lifestyle.

How Long Will it Take to Make Repairs?

  • Once a professional service is on site the initial drying process can take 3-14 days depending on the size of the home or office and the amount of affected area.
  • The clean-up and disposal of damaged items will begin almost immediately, and professionals will help you do this with the assistance of an insurance adjuster.
  • Your damaged property will likely need professional cleaning. This may include walls, floors, and personal items affected by the disaster.
  • The restoration step in the repairs process will vary for homeowners depending on the overall damage, insurance responsiveness, and company used for services.
  • Minor versus major repairs will determine how much time may be needed to get your home back to pre-loss condition.

We look forward to giving you the best service possible and doing it with care and skill. Our team here at Pro Response is ready to answer any of your questions about the water restoration process or any other related items that come up. We are available 24/7 and can be on site within 60 minutes or less. Call us today for your water restoration needs!


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